The global COVID-19 pandemic has led cruise lines to temporarily suspend sailings through at least October 31, 2020, in an effort to recognize their responsibility to guests, crew, and the global community. Travel disruptions are difficult, and we are doing everything we can to help those of you with impacted bookings. If you have a current booking, you can manage it by calling one of our travel experts or by visiting our Help Center.

Travelers with existing reservations for trips that take place in late 2020 and beyond should consider waiting to cancel or rescheduling until you are closer to your travel date. While you are likely anxious to make a decision one way or another, there could be some benefits in waiting a bit to see if the cruise line actually cancels your cruise first. Those who elect to cancel their cruise will miss out on a better offer than if the cruise line is the one to cancel your cruise (such as bonus Future Cruise Credit, generous rebooking options, and discounts or full refunds).

In addition, due to the COVID-19 pandemic, many airlines, hotels, and cruise lines have considerably relaxed their change and/or cancellation policies. We are all dedicated to supporting our customers who were affected by this unprecedented situation.
  • Visit our Book and Cruise with Confidence page for information on relaxed booking and cancellation policies, and what cruise lines are doing to enhance their health and safety protocols
  • Visit our Sailing Updates and Port Openings page for the latest on when cruise lines intend to resume sailing, and when cruise ports plan to reopen
  • Visit our Future Cruise Credit page to learn more about how to use and maximize your FCC
  • Our Help Center is available if you need to take action on a cancelled sailing
  • To access your reservation and/or make secure payments, please visit My Cruise Reservation